Watch these videos.  Then, if you need support
https://seniorleads.com/help

Please do not email to get support or your email will get lost--use the above link or the link in your back office.  We want to help you FAST, so please use the system we have created for you. Do not contact your sales consultant as they do not get trained in support - we have a dedicated department for that. As stated in the agreement you signed, there is no phone support--support is all completed on the Internet.

Links

Training Videos  https://seniorleads.com/training
How to Follow Up On Your Prospects Guide
Request Support  https://seniorleads.com/help
How to Get Your Calls Answered
Copy of Agreement You Signed  https://seniorleads.com/agreement

May 30, 2019 software change:

Videos below may state that you can only make changes to your radius, prospect types, central zip code or zip codes (option B) on the 1st and 3rd Thursday of the month.  You can now make changes on ANY and EVERY Thursday.

Videos below may state that you can pause your account any day after your account is active for 30 days. Now, you can only start a pause to your account on any Thursday after your account is active for 30 days.

If you skip watching these videos you will fail with the system. Additionally, as in your agreement, you cannot get replacements for leads unless you watch the consulting call video. At the end of that video, we include a question which you must answer as evidence that you watched the video.